Frequently Asked Questions
By Phil Faubert, Senior Manager, Assistive Technologies
I would start by investigating the technology that you already have, such as Microsoft’s and Apple’s operating systems and products. The majority of these products already have many accessibility features built in. For example, you can use features of these programs to change the contrast or colours on your screen and convert text to speech. If you have a smartphone, such as a BlackBerry, iPhone or Android device, you probably already have access to features like GPS or magnification. To get started using these features, just look up “accessibility” in the “help” section on your PC, software or device to learn more.
What’s the most common disability type accommodated through assistive technology?
We address more mobility and dexterity-related disabilities than any other type. In fact, more than 60 percent of all the requests that we receive are for things like ergonomic keyboards and computer mice. And, since every person’s needs are different, there is a wide range to choose from, such as a keyboard with large keys or a computer mouse that looks more like a joystick than a traditional mouse.
Sure. We have a number of people with learning disabilities who have discovered how much easier it can be to use a computer with assistive technology. For example, someone who has difficulties in reading or writing can use software to dictate emails or to “read” reports.
I’m really excited about the work we’re doing with video remote interpretation (VRI). This technology enables people who have hearing disabilities to use an off-the-shelf webcam and instant-messaging program to utilize the services of a sign-language interpreter who can be based in any location. Our employees are using VRI to have better conversations with their managers and colleagues, and greater flexibility around when and where those conversations are taking place. We’ve even begun piloting VRI with our customers in a few branches.
Make sure that the technology you’re using is always up to date. As with any kind of technology, you’ll want to take advantage of improvements and features as they are added. Also, some disabilities change over time, so you’ll want to re-evaluate the technology that you are using from time to time in order to make sure that it matches your current needs.